The PHLX (pronounced flex) Foam Roller System developed from a collaborative effort between doctors, athletes, product designers, physical therapists, massage therapists and individuals suffering from pain and dysfunction. The result is a comprehensive 3-step home therapy system that recreates techniques used by skilled manual therapists.
Each tool is specifically designed to perform a unique type of treatment. The PHLX roll administers deep tissue massage, the PHLX point administers trigger point therapy and the PHLX stick administers myofascial release. Used together in the 3-step process outlined in the instructional guide, the tools create an innovative and powerful system for enhancing performance, preventing injury and accelerating recovery.
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This limited warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales receipt from the phlex therapeutics, inc. (“PHLX”) authorized sales retailer is required for warranty service. This limited warranty does not cover products purchased through online auction websites. Online sales auction confirmations are NOT accepted for warranty verification.
PHLX wants you to be fully satisfied with all of our products. If, for any reason, within 30-days of your original purchase date, you are not satisfied with any part of your order please return it for a full refund or exchange. Shipping charges are the responsibility of the buyer and will not be paid by PHLX. In addition, funds will be credited back to the original payment method.
PHLX warrants that all of the products we manufacture will be free from defects in workmanship and materials under normal use for a period of 1 year from the date of sale. This does not include or cover damage caused by transit, accident, normal wear and tear, misuse, lack of care, mishandling, accident, abuse or other abnormal use, damage caused by improper or unauthorized repair or maintenance, product that has been altered, lost merchandise or any product that is not manufactured by PHLX (including, without limitation, any non-PHLX product that is used in connection with the product).
Ship or mail us the product along with a copy of your receipt to establish proof of purchase. No need to send back the packaging—that’s yours to keep. Also be sure to include your return mailing address, email address and phone number. Using a traceable means, ship or mail the Product to:
2005 Park Blvd
Palo Alto, CA 94306
Once PHLX receives your returned Product, we will evaluate your claim (typically within 7-10 business days) to determine whether the returned Product conforms to this limited warranty. If PHLX determines that there is no trouble found with your returned Product or the returned Product is not eligible for warranty service, we will ship the Product back to you, at our expense. If PHLX determines that there is a warranted defect in the Product, we will, remedy the defect as set forth below in this limited warranty. PHLX is not liable for Products that are damaged or lost in transit to phlex. We recommend that you ship your returned products to PHLX via a trackable shipment method. You are responsible for customs fees, including, but not limited to, taxes, duties and brokerage.
All products returned to PHLX will be subject to review for authenticity. Products determined to be counterfeit will be confiscated and turned over to PHLX's legal department for action. Counterfeit products will not be returned and consumers should seek restitution from their original place of purchase.
Your sole and exclusive remedy for a breach of this limited warranty, and PHLX’s sole and entire liability is, at PHLX’s option, to repair or replace the defective Product or refund the purchase price of the defective Product within 30 days. Repair or replacement (including parts and labor and shipping costs) shall be made at PHLX’s expense. PHLX reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable Product warranty period.
EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE, TO THE FULLEST EXTENT PERMITTED BY LAW, PHLX MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES AND SPECIFICALLY DISCLAIMS AND EXCLUDES ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF SUCH DISCLAIMER OF ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH IMPLIED WARRANTIES IS LIMITED TO THE DURATIONS SET FORTH IN THIS LIMITED WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
IN NO EVENT SHALL PHLX OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, OR LOSS OF USE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, EVEN IF PHLX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
NO REPRESENTATIVE OR EMPLOYEE OF PHLX IS AUTHORIZED TO MAKE ANY MODIFICATION OR ADDITION TO THE LIMITED WARRANTIES SET FORTH ABOVE.